Terms of ordering

These rules are issued by SIA Amber Cloud, reg. No. 40203546908, legal address: Ieroču iela 14 - 4, Riga, LV-1013, Latvia. All questions about placing orders, cancellation and other conditions should be addressed to info@ekokrasas.lv or phone +371 286 862 84.

1. GENERAL TERMS

1.1. These terms govern the relationship between SIA Amber Cloud (hereinafter - the Seller) and the buyer (hereinafter - the Buyer) who makes purchases in the www.ekokrasas.lv online store (hereinafter - the Internet store). These terms are binding on both parties and the Buyer must agree to the terms before placing an order.

1.2. By placing an order in the Internet store, the Buyer confirms that he is able to act, has read these terms and agrees to comply with them.

1.3. The online store provides sales of goods only through the website www.ekokrasas.lv . Orders are not accepted in person or over the phone.

1.4. The content and services of the online store are provided by SIA Amber Cloud in accordance with the laws and regulations of the Republic of Latvia, including the Law on the Protection of Consumer Rights and the General Data Protection Regulation (GDPR).

2. PRICES AND PAYMENTS OF GOODS

2.1. In the online store, all product prices are indicated in Euro currency, including applicable taxes, if any. The buyer must pay the price valid at the time of ordering the product.

2.2. The seller reserves the right to change product prices without prior notice. If an incorrect price is indicated during the order due to a technical error, the Seller will inform the Buyer and the order will be canceled or the Buyer will be offered the opportunity to confirm the order with the correct price.

2.3. Payment methods: internet bank, payment cards, PayPal. The buyer undertakes to make the payment immediately after confirming the order. The product is shipped only after full payment has been received.

3. ORDER PLACEMENT AND CONFIRMATION

3.1. The buyer places an order by adding the goods to the shopping cart and filling in the necessary information, which includes the delivery address, contact information and payment method. The buyer must provide accurate and truthful information.

3.2. After completing the order, the Buyer is sent an order confirmation to the specified e-mail address, which serves as a confirmation of the distance contract.

3.3. If the Buyer wishes to change the delivery address or delivery method after placing the order, this is only possible until the item has been shipped. An additional charge may apply for changing the delivery address after the item has been dispatched.

4. DELIVERY AND RECEIPT

4.1. The seller offers delivery of goods by courier or to Omniva parcels. The delivery fee is determined at the time of placing the order according to the chosen delivery method.

4.2. The buyer is responsible for the accuracy of the shipping address. If the delivery cannot be made due to the incorrect address provided, the Buyer will have to bear the cost of re-delivery.

4.3. Upon receiving the product, the Buyer is obliged to visually check the packaging. If damage is detected, the Buyer has the right to refuse to accept the product and immediately inform the Seller.

4.4. The term of delivery of goods is usually 2-4 working days from the day of receipt of full payment, but no longer than 30 calendar days, unless otherwise agreed.

5. RETURN OF GOODS

5.1. The buyer has the right within 14 days to refuse the goods purchased under the distance contract without giving an explanation. The right of withdrawal is not valid if the product has been used (for example, the can of paint has been opened) or if its packaging is damaged.

5.2. In order to return the product, the Buyer must contact the Seller by filling out the return application form and obtaining the Product Return Number (PAN).

5.3. Return costs are borne by the Buyer, except in cases where the product is damaged or does not match the order. Money for returned goods is returned within 14 days of receipt of the goods at the Seller's warehouse.

6. RESPONSIBILITY FOR THE QUALITY OF GOODS

6.1. All items are sold with a manufacturer's warranty, where applicable. The buyer is obliged to familiarize himself with the instructions for use of the product and to use it only according to the manufacturer's instructions.

6.2. Claims regarding product quality are handled in accordance with Latvian Consumer Rights Protection norms. The visual representation of the goods in the Internet store may differ from the appearance of the actual goods, which does not mean that the goods do not comply with the contract.

7. DATA PROTECTION AND PRIVACY

7.1. The buyer's personal data is processed in accordance with the Privacy Policy and Cookie Use Policy, which are available on the website www.ekokrasas.lv . By placing an order, the Buyer agrees to the processing of his personal data.

7.2. Personal data is processed only to the extent necessary for order fulfillment, payment processing and product delivery.

8. FINAL PROVISIONS

8.1. The seller reserves the right to change these terms at any time by publishing the new version at www.ekokrasas.lv in the "Order Terms" section. The terms are valid from the moment of publication and apply to all orders placed after publication.

8.2. All disputes between the Buyer and the Seller are resolved through mutual negotiations. If an agreement is not reached, disputes are considered in the courts of the Republic of Latvia in accordance with the legislation of the Republic of Latvia.

8.3. These terms apply in conjunction with other terms of the Seller, including, but not limited to, the Privacy Policy and the Cookie Policy.